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Return policy
Return Policy
Return and Refund Policy:
1. Can I exchange the item for a different size or color, or request a refund?
We offer returns and exchanges within 30 days of the original purchase date. Return shipping costs vary by country or region and are the responsibility of the customer.
Once we receive and inspect the returned item, if you have requested a refund, we will process the refund to your original payment account within 3-5 business days.
If the return is due to a product defect or an error on our part (such as shipping the wrong size or model), we will cover the associated return shipping costs.
2. What should I do if the item I received is damaged or incorrect?
If the return is due to a product defect or an error on our part (such as shipping the wrong size or model), we will cover the associated return shipping costs.
Return Request Process
Please contact our customer service team at 3998637548@qq.com to submit a return request.
Once your return request is approved, we will send you a return shipping label and detailed return instructions (including the return address and specific steps).
Important Note: Items returned without a prior request cannot be processed. Please ensure you complete the return request process in advance.
Handling Product Issues
If the product you received has any of the following defects or damage, please contact us immediately upon receipt so we can resolve the issue for you as quickly as possible:
The product is defective or damaged.
The product received does not match the order (e.g., wrong item shipped, missing items, etc.).
Non-Returnable Items
The following items are not eligible for return:
Perishable goods (food, fresh flowers, plants, etc.)
Customized items (personalized products, special orders)
Personal care items (skincare products, cosmetics, etc.)
Hazardous materials (including flammable liquids, gases, etc.)
Promotional free gifts and gift cards
Exchange Policy
If you wish to exchange an item, we recommend following the standard return process to return the original item and placing a new order for the item you want. This ensures you receive your desired item as quickly as possible.
Once we receive and verify the returned item, we will notify you via email regarding the status of your refund request. Approved refunds will be automatically returned to your original payment account (e.g., credit card, Alipay, etc.). The processing time depends on your payment method. Please note that the actual time it takes for funds to arrive may vary depending on the card issuer or payment platform. If you have any questions, please contact our customer service team at 3922844460@qq.com.
Payee: Yiwu Hengxun Footwear Co., Ltd.
Return Address: Unit 2, Room 204, Building 10, Danxi Zone 2, Beiyuan Subdistrict, Yiwu City, Jinhua City, China (Zhejiang) Pilot Free Trade Zone
Postal Code: 322007
Customer Service Email: 3998637548@qq.com
Contact Number: [+86 18396405971]
Please feel free to contact us if you have any questions. Thank you for your understanding and support!